I'd love to have a JSON knowledge base API that could deliver the categories, articles, and HTML-rendered contents. I want help to be more tightly integrated with my site and so I want to be able to bring up help topics in lightbox-esque fashion as appropriate. jQuery+JSON would be perfect for this. I'd even open-source the resulting jQuery plugin!
Knowledge Base API
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#1 Posted by Kyle Neath (Git... on 12 Feb, 2009 05:33 AM
We're definitely working towards that. We've got most of it done, but just need to massage it a bit before announcing it so we don't change the API on people half way through their development.
#2 Posted by nshb on 06 Jul, 2009 12:00 AM
Any update on this?
#3 Posted by Kyle Neath (Git... on 06 Jul, 2009 03:33 AM
Nope, unfortunately our API has taken a back seat while we fix bugs and push out a couple more features. We're hoping to release it in the next 2-3 months.
#4 Posted by rick on 11 Dec, 2009 08:33 PM
Are you still using Tender? We have a FAQ api now, but it's not quite documented yet.
#5 Posted by nate on 07 Jan, 2010 03:04 AM
Rick, looking at this know for ourselves too :) We have a client that has no internet access (they use a downloaded version of our app) and now I'm looking at scraping together all our articles :) Any details about the FAQ api?
#6 Posted by rick on 07 Jan, 2010 04:38 PM
I just added the FAQ API article yesterday.
Also, someone that's been testing our Webhook setup suggested events for published/updated FAQs. We'll be adding that really soon.
rick closed this discussion on 21 Jan, 2010 05:22 AM.