A ticket in a queue should count as being assigned
My main workflow is to look at "new" tickets so I can at least get a first answer out. Once I place a ticket in a queue I'd love for it to be marked as "assigned" so that I can easily see which tickets have not had any attention at all.
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1 Posted by rick on 18 Feb, 2009 08:01 AM
Yea we'll probably be adding that. Queues are still experimental and not even available to most users of Tender.