Open, not in a queue filter
I'm trying to sort through our open tickets and make sure things are tossed into queues where needed, but I'm finding that I'm looking at the same tickets over and over. Can we get a filter for tickets that are open, but not assigned to any queue?
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Support Staff 1 Posted by Courtenay on 20 Feb, 2009 09:40 PM
Good idea.. We are thinking of making "in a queue" change state to "assigned". so then there will be two opens, open-unassigned and open-assigned.
2 Posted by Tekkub on 20 Feb, 2009 09:43 PM
That could work too, so long as there's some easy way to find issues that need to be sorted.
3 Posted by Kyle Neath (Git... on 05 Mar, 2009 01:29 PM
We recently deployed a fix that shows the label of the queue next to the issue name. Is this helping any? I'm reluctant to add any crazy magical state-switching as you throw things in queues, but might tie some sort of search like this when we get around to implementing advanced search (i.e. searching for things with a specific state, by a specific author, etc).
4 Posted by Tekkub on 05 Mar, 2009 04:39 PM
It does indeed help, I can see at a glance what has been sorted and what hasn't.