Please allow auto-deletion of spam containing a web link.
Spam is Tender is getting out of hand. I logged in today after a few days away and there were 200 messages to be deleted, one screenful of 30 at a time, and pressing the arrows to get to the next page seeing that after the deletion refresh the 'deleted' messages are still shown.
Each and every message in the spam folder has a URL link in it (it's what they do after all).
Please add the option to automatically delete a message if it has been marked as spam AND it contains an URL. This would solve my problem and I suspect that of a lot of others too!
Whatchathink?
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1 Posted by Nicole on Nov 05, 2012 @ 04:22 AM
Emolina -
We've got development plans to delete all spam in an account, but for now if you have that happen again just let us know and we'll be happy to clear things out for you.
I've added this discussion to our development ticket and when we have it in active development we'll update this discussion.
Thanks,
Nicole
2 Posted by emolina on Nov 05, 2012 @ 04:24 AM
Thanks Nicole, I may have to ask you to clear it about once a week!
3 Posted by Julien on Nov 05, 2012 @ 05:58 PM
Hi,
I'm against deleting messages of a certain type: there is no guarantee that amongst all spam messages with a link there isn't one that is a false positive. Plenty of people post legitimate messages with links across Tender.
I know 200 messages seems like a lot and maybe we should increase the pagination to 100 or something. However, the point of a spam folder is to look at it to make sure no message was marked as spam that shouldn't be. I feel like Tender has gotten much better over the past few months regarding accuracy of detection between spam/ham, but no system will ever be perfect so there might still be an occasional false positive, which depending on your business and objectives may or may not be important.
That being said, it is sometime helpful to start fresh again and I do want to provide a simple way to empty the spam folder. I just haven't got to it yet.
Nicole attached the relevant ticket to this discussion, so you'll be notified when we get to it.
Let me know if you have questions.
Julien closed this discussion on Nov 05, 2012 @ 08:01 PM.
emolina re-opened this discussion on Nov 07, 2012 @ 06:10 AM
4 Posted by emolina on Nov 07, 2012 @ 06:10 AM
You may be against deleting messages of a particular type but in the meantime I've got another 130 spam messages to delete. They ALL have a link in them, my website doesn't really need URLs in them so it makes sense in my case, to have the option to delete these massages automatically.
5 Posted by Julien on Nov 07, 2012 @ 07:01 PM
We're looking at ways to improve spam management and it's been an active discussion. We will let you know when we have updates.
Cheers.
6 Posted by emolina on Nov 07, 2012 @ 10:22 PM
I'm so excited! can't wait! I'll make sure my mail client is specially vigilant for messages from you Julien.
7 Posted by Julien on Nov 12, 2012 @ 08:13 PM
Hey emolina,
Just a quick update: we fixed the "delete spam" behavior so that when you delete spam, they actually disappear from your spam folder, and you don't get the same page reloaded with the same messages you just deleted (that was quite a drag). We also increased the pagination from 30 to 50, so it should make it faster to skim through a lot of content.
We have a few other ideas, so I'll keep you posted when we make more changes.
8 Posted by emolina on Nov 13, 2012 @ 12:09 AM
That's great Julien!
Julien closed this discussion on Nov 15, 2012 @ 12:18 AM.