Opening ticket on behalf of a customer
It would be great if we could open a ticket on behalf of someone and have the updates go to them. Is there anything on the roadmap? Thanks,
Bayard
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Support Staff 1 Posted by Courtenay on 03 Apr, 2009 10:08 PM
If someone emails you, you can forward their email to the system and (if you're support) it opens the issue as them. That might fix it for you for now ..
2 Posted by PhallGuy on 15 Jun, 2009 06:33 PM
+1 Forwarding from customer is nice...but I also need to record issues established over the phone.
3 Posted by System on 25 Jun, 2009 02:40 AM
This discussion was assigned to ticket 205.
4 Posted by Kyle Neath (Git... on 25 Jun, 2009 02:41 AM
We do have something like this on the roadmap, but right now it's in our generic Someday-maybe bucket, so there's no timeline yet. I've attached the ticket associated with this so when we start working on it we'll keep you in the loop.
5 Posted by jono on 07 Oct, 2009 10:05 PM
Another +1 here. This is a common scenario for us and email forwarding isn't enough.
6 Posted by tj on 04 Feb, 2010 04:23 PM
A +1 from me as well .. this would be very helpful, as it's something we did with our previous support system quite often.
7 Posted by rick on 04 Feb, 2010 06:09 PM
We're testing an implementation of this now, actually. Just making sure the UI makes it clear what is happening. If you want in on the beta, let me know.
rick closed this discussion on 04 Feb, 2010 06:09 PM.