Make private threads more obvious?
A lot of our users panic when their emailed support question appears online, and start demanding that we delete the post off our forum and/or threaten legal action for posting their precious private correspondence 'publicly'.
Could it perhaps be made more obvious that the thread can only be seen by the author & the admins? Maybe just changing the line in the email saying "View this Discussion online" to "View this private Discussion online" might help?
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by rick on 27 Jul, 2009 04:36 PM
We just rolled out an update for this that add's a clear lock icon. Is the email wording really the source of the confusion? I'm quite sure we add the user's anonymous discussion token so they can view their private issue without logging in.
2 Posted by jon on 28 Jul, 2009 01:12 PM
I'm quite sure we add the user's anonymous discussion token so they can view their private issue without logging in. I think that's part of the problem - some of our users are just seeing a link at the bottom of their email, clicking it, and are surprised to find their private email online, without them even needing to log in to see it.
3 Posted by rick on 31 Jul, 2009 06:00 AM
I've added the word "PRIVATE" to the link for private discussions.
I wonder if there's more we can do to the discussion page itself to make it more apparent that it's private. Right now all you see is a dark 'MAKE PUBLIC' button... We'll discuss various options.
Nicole closed this discussion on 04 Dec, 2009 07:21 PM.