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Please add display of category of an issue in inbox

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Martin Hering

08 Aug, 2009 08:50 AM

When I answer tickets I always look in the inbox. I like to have a label here that says "this issue resides in category 'suggestions'" e.g. Something that indicates which I have to answer first. I like to prioritize by categories. Sales questions e.g. are more important than feature requests.

Best
Martin

1. 1 Posted by Will on 09 Aug, 2009 10:34 PM

   

   Thanks for the feedback. I'll pass this along to the UI crew.

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2. Support Staff 2 Posted by Courtenay on 10 Aug, 2009 06:46 PM

   

   Do you mean inbox like, your mail inbox, or on the dashboard?

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3. 3 Posted by Martin Hering on 10 Aug, 2009 07:16 PM

   

   I mean on the dashboard. You have an indicator for your own queues but not for categories.

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4. 4 Posted by rick on 13 Aug, 2009 01:52 AM

   

   Just a quick note: this is in the works. We're still figuring out some UI issues with this and a few other changes, but we should have something out soon.

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5. 5 Posted by System on 13 Aug, 2009 01:57 AM

   

   This discussion was assigned to Kyle Neath, on ticket 479.

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6. 6 Posted by nico on 13 Aug, 2009 06:08 AM

   

   I agree that this is necessary. The counters & links on the dashboard appear to ignore custom categories. The only way I know whats happening in my custom categories is by clicking on "all issues" which is clearly suboptimal.

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7. 7 Posted by Kyle Neath (Git... on 30 Aug, 2009 07:18 PM

   

   Hey Guys,

   As part of our new dashboard design - http://hoth.entp.com/2009/8/28/the-new-dashboard-context-discussion... - the category is now added to the display.

   This is only the start of a true fix for the problem (as this only shows the category, it doesn't allow you to automatically filter yet). We have some better solutions in the works, but it may take some time for us to iron it out completely.

   Kyle

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8. 8 Posted by Roberto Tremont... on 26 Apr, 2010 09:21 AM

   

   Any news about it?
   I'm still not seeing categories in my Dashboard.

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9. 9 Posted by Nicole on 27 Apr, 2010 08:29 PM

   

   Roberto -

   On the dashboard, each pending issue lists what category the discussion belongs to. This is what we currently have in place for the dashboard.

   If you create custom categories/queues, those will appear in the lefthand sidebar.

   Thanks,
   Nicole

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10. Nicole closed this discussion on 27 Apr, 2010 08:29 PM.