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Create an issue as someone else

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foca

14 Sep, 2009 10:20 PM

The company I'm working for has a call center handling support, and they want to start using zendesk for the call center guys to send us bugs/requests. I want to convince them to use tender, though =)

The only show stopper for that, though, is that they need the support users to post stuff "as someone else", so they can handle incoming calls and place them on our queue.

Is this something that is planned?

1. Support Staff 1 Posted by Courtenay on 14 Sep, 2009 10:55 PM

   

   Yes. Currently as a support user, you can forward an email from
   someone and it'll appear as if they opened it.

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2. 2 Posted by foca on 14 Sep, 2009 10:58 PM

   

   Yeah, I know about the email forwarding. But this isn't handled by
   email, but by operators on a call center, who would be logging phone
   calls into tender, so we'd need something on the UI to set the "From".

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3. Support Staff 3 Posted by Courtenay on 14 Sep, 2009 10:59 PM

   

   It's definitely planned for "real soon now".

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4. 4 Posted by Nick on 10 Jun, 2010 01:05 PM

   

   Any updates on this issue?

   Thanks,
   Nick

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5. 5 Posted by Will on 10 Jun, 2010 07:37 PM

   

   Hey Nick. In the create a new discussion form you can add a user as a watcher right in the form if you are a support user on tender and file it on their behalf.

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6. 6 Posted by Will on 10 Jun, 2010 07:38 PM

   

   Oops, I sent before I was done typing.

   http://img.skitch.com/20100610-ct69cqcuiqpg2phu38jm24yihp.jpg

   If you don't see that form on your create a discussion page, then you are running the old version of the Tender form UI, which is in your site settings, appearance settings area of your Tender.

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7. 7 Posted by Nick Schils on 11 Jun, 2010 07:03 AM

   

   Thanks! This is great.

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8. Courtenay closed this discussion on 11 Jun, 2010 07:22 AM.