Home → Suggestions →

"show all discussion initiated by this user"

• Edit

hendrik

27 Sep, 2009 07:35 AM

Hi,

I have a couple of customers that initiate discussions again and again.
To better know who I am dealing with, it would love to see a little button right next to the user that takes me straight to all the discussions this user has initiated.

Right now,

• I have to copy his email address,
• paste it into the search field,
• click search,
• realize that the thing defaults to Knowledge Base,
• switch to Users,
• realize that what I just entered as text vanished,
• paste it again,
• get to the Users search result and
• then click on Find Discussions.

I know, this may not be the quickest way to achieve what I want, but I have found myself taking it a couple of times (cursing silently).

As I said, I would love to see this improved!

Thanks!

-hendrik

1. 1 Posted by George on 27 Sep, 2009 08:35 AM

   

   Yes, this would be great. Another app I use says under the username "[Username] has contacted you X times over. View all discussions.

   Would be great if this could happen on Tender also.

   • Edit

2. 2 Posted by System on 27 Sep, 2009 08:47 PM

   

   This discussion was assigned to ticket 265.

   • Edit

3. 3 Posted by Kyle Neath (Git... on 27 Sep, 2009 08:47 PM

   

   Thanks for the suggestion. We've brought this up internally before and definitely want to create a page like this, but we haven't fit it into our schedule quite yet.

   • Edit

4. 4 Posted by hendrik on 28 Sep, 2009 08:07 AM

   

   Great. Thanks for listening.

   • Edit

5. 5 Posted by sherman on 30 Oct, 2009 06:16 AM

   

   +1 on this. This is particularly important when a customer requests a refund, as the agent will want to quickly reconstruct the user's history to see what let the customer to this state.

   • Edit

6. 6 Posted by rick on 10 Feb, 2010 08:44 AM

   

   Came across this while scrubbing old tickets. We mentioned that we had a fix for this in #179. So I'm sorry this discussion was left out of the good news. However, (spoiler alert), if you read the linked thread, you'll notice there's a caching bug with it. We'll be posting a fix tomorrow most likely (this week for sure).

   • Edit

7. rick closed this discussion on 10 Feb, 2010 08:44 AM.

8. hendrik re-opened this discussion on 10 Feb, 2010 10:05 AM

9. 7 Posted by hendrik on 10 Feb, 2010 10:05 AM

   

   Thx for updating the thread!

   -hendrik

   • Edit

10. brandi closed this discussion on 23 Dec, 2010 06:09 PM.