Emotional state
Check out minute 27 of this video. It's a really nice idea about understanding the emotional state of your users when they need support. You could build in stats as well.
http://b.lesseverything.com/2009/12/1/kevin-hale-of-wufoo-com-at-le...
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You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Will on 02 Dec, 2009 10:05 PM
Thanks for the heads up, we'll check out the video shortly.
Nicole closed this discussion on 02 Dec, 2009 10:24 PM.