Feature Request: Automatically pull browser info
There are lots of times when it would help if we could get info about the browser the user is on when they submit a ticket. Would it be possible for you to integrate something like http://supportdetails.com/ and have that info attached to the ticket when it is submitted? That would be awesome.
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1 Posted by Will on 08 Dec, 2009 09:43 PM
I put in my own request for a similar feature and used http://supportdetails.com as an example as well! I'll pass this along to the team. Would be an awesome feature for those of us dealing with web based apps.
2 Posted by David Balatero on 14 Feb, 2010 10:17 PM
Did this feature ever get integrated?
3 Posted by Will on 14 Feb, 2010 10:30 PM
I'm sorry, Tender doesn't offer such a feature yet.
4 Posted by christensen on 23 Feb, 2010 10:19 PM
Yes, absolutely! This is part of what I was getting at with https://help.tenderapp.com/discussions/suggestions/369-additional-s... (I guess the find-similar-topics thing didn't find this one!)
5 Posted by towski on 24 Feb, 2010 07:20 PM
We are currently storing the user-agent per comment, I will add that to the 'edit' comment view today.
6 Posted by towski on 26 Feb, 2010 07:37 PM
This has been deployed. If you click on the 'edit' link for any comment it lists the Browser Version and OS.
towski closed this discussion on 26 Feb, 2010 07:37 PM.