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Search by ticket number?

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Jason Yovanoff

22 Jan, 2014 08:34 PM

In our organization, we're constantly referring to ticket numbers in Tender. I would love it if there was an easy and fast way for any of our support staff to pull up a specific ticket by number - I think a great way to do this would be to search by ticket number in the standard 'Search Discussions' box that shows in the upper-right corner of the admin interface.

Is something like this possible? Or is there another fast way users can find a specific ticket? (I already know the trick about editing a URL to just include a different number, but that's a little less intuitive and doesn't work across different categories.)

Thank you!
Jason

1. 1 Posted by Julien on 22 Jan, 2014 10:49 PM

   

   Hey Jason,

   While I could see this being useful, our development schedule is already pretty packed and I'm not sure when I would have time to build this feature.

   If your team is using Chrome, I do have a suggestion for you though. Most browsers have a mechanism for "custom search engines" which allow quick searches to websites you visit often. So here is one way to use this to your advantage:

   • Go to the preferences (in menu bar, Chrome > Preferences)
   • Manage Search Engines
   • In "Other Search Engines", add this:
     • Name: Tender Questions
     • Shortcut: tq
     • URL: http://help.acfpreview.com/discussions/questions/%s
   • And:
     • Name: Tender Feedback
     • Shortcut: tf
     • URL: http://help.acfpreview.com/discussions/general-feedback/%s

   With that done, you can now open a new tab and just type tq 34 to go to http://help.acfpreview.com/discussions/questions/34. Basically, the %s gets replaced with whatever you type after the shortcut (tq). You can of course customize the shortcut, the name, etc...

   Firefox offers similar functionalities.

   Let me know how it goes.

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2. 2 Posted by Jason Yovanoff on 23 Jan, 2014 03:40 PM

   

   Thanks for the note Julien, we'll give that a try!

   --
   Jason Yovanoff
   212-417-0425

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3. 3 Posted by Julien on 29 Jan, 2014 08:56 PM

   

   Hey Jason,

   Just checking on you to see if that solution worked out for you.

   Cheers!

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4. 4 Posted by Jason Yovanoff on 29 Jan, 2014 11:21 PM

   

   Hi Julien,

   Thanks. It works fine when I tried it out. I didn't hear back from a few
   other users so I don't know if they even tried it, but the actual process
   seemed to work fine. Thanks for following up.

   -j

   --
   Jason Yovanoff
   212-417-0425

   • Edit

5. 5 Posted by Julien on 29 Jan, 2014 11:25 PM

   

   Great. I'll close the discussion for now. Reopen it as needed.

   Cheers!

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6. Julien closed this discussion on 29 Jan, 2014 11:25 PM.