Watchers remain when ticket marked private
Hi guys,
I was recently bitten by the same issue as reported here:
https://help.tenderapp.com/discussions/problems/2259-i-can-view-pri...
In that thread you mention that it's working as intended, but at least in my case, I can't think of a situation where I'd want to make a ticket private but keep any existing watchers, and I didn't realize that I'd have to remove them manually until today when a watcher chimed in that they were still able to see the discussion, so I suspect this is catching other users as well. Thoughts?
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1 Posted by Julien on 24 Feb, 2014 06:23 PM
Hey Damien,
Tender does not differentiate between users who subscribed to updates, and users who were manually added by staff as watchers. Therefore, when you mark a discussion as private, all watchers are kept.
That being said, I can see how that can bite if you are a heavy user of forums, and users regularly subscribe to discussions. One alternative way to go about this is to split the discussion: the new discussion should only have the comment author as a watcher, and this is a great way to handle a specific user outside of an otherwise public thread.
I think that we could have a warning message when marking a discussion private, and there are watchers that have not commented yet (ie they are observers, rather than participant). I'll create a ticket for this and we'll consider it when looking at our roadmap.
If the split discussion doesn't work for you, you will indeed have to do a quick check on the watcher list before marking the discussion as private.
Let me know if you have questions.
Cheers!
2 Posted by Damien on 26 Feb, 2014 03:26 PM
Hi Julien,
Sorry for the delayed reply, and thank you for creating a ticket. For now,
I'll make sure to manually remove watchers when making a ticket private.
Cheers,
Damien
Julien closed this discussion on 26 Mar, 2014 08:44 PM.