Macros
Are there any macros that I can setup? Like I could when I had ZenDesk? For example a macro would set the ticket status, and update the comment.
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1 Posted by rick on 14 Jan, 2010 02:03 PM
We have email commands for updating discussion attributes. Macros for
updating Lighthouse tickets are a possibility -- but not a single soul
has asked for them.
https://help.tenderapp.com/faqs/email-integration/commands
Support Staff 2 Posted by Courtenay on 14 Jan, 2010 02:05 PM
Rick, zendesk refers to customer issues as "tickets".
OP, you can set state, notify people, and assign to queues from within
your email. See
https://help.tenderapp.com/faqs/email-integration/commands for more
information.
Courtenay closed this discussion on 14 Jan, 2010 02:06 PM.