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Private Knowledge Base articles

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Ed Corkery

17 Feb, 2010 11:58 PM

Hi there,

Something that would be very useful would be private Knowledge Base articles which could be made available to users of a particular company. This is essential for anything integrated into private systems which can't be made public.

Regards,
Ed Corkery
Koordinates.com

1. 1 Posted by Will on 18 Feb, 2010 12:01 AM

   

   Hey Ed.

   Thanks for the feedback. I'll pass your request on.

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2. 2 Posted by Ed Corkery on 18 Feb, 2010 12:02 AM

   

   Thanks Will. I should have made the request public, in hindsight.

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3. 3 Posted by Will on 18 Feb, 2010 12:23 AM

   

   Cool. I've marked it as public.

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4. 4 Posted by christensen on 23 Feb, 2010 10:15 PM

   

   I second this -- I'd love to combine my public and internal KB articles into one system so support staff only needs to look in one place!

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5. 5 Posted by Rob Hoehn on 16 Mar, 2010 06:07 AM

   

   Agreed! My company is growing (thanks to Tender) and I'd love to leverage the FAQ tool for internal conversations as well.

   Btw, I'd recommend charging more for this feature (more than the lowest price plan).

   Thanks

   Rob Hoehn

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6. 6 Posted by german on 11 May, 2010 02:09 AM

   

   Definitely interested in private KB articles, for the same reasons Christensen mentioned. Keeping the internal and public KB articles in one place.

   We also work as a marketplace, so we'd like to have KB articles that only our partners can see as opposed to KB articles the general public (who use our partner services) can see.

   I hope this happens soon!

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7. Will closed this discussion on 18 Aug, 2010 10:15 PM.