tag:help.tenderapp.com,2008-11-12:/discussions/suggestions/37298-creating-a-discussion-in-the-name-of-a-userTender: Discussion 2014-08-05T22:01:43Ztag:help.tenderapp.com,2008-11-12:Comment/338102002014-07-17T13:56:44Z2014-07-17T13:56:44Zcreating a discussion in the name of a user<div><p>Hi Christophe,</p>
<p>One simple way to do this is to simply open an incognito/private
window (every browser has this nowadays) and fill the "new
discussion" form as the user. Even if the user already exists in
the system, you can still "claim" the discussion afterwards.
Another option is to use a form which then uses the API to post the
discussion to Tender. Finally, when posting the discussion as staff
and adding the user as a watcher, you can also click "move to
pending" after creating the discussion.</p>
<p>There is certainly room for improvements, but I'm not sure this
would be a high priority item at the moment, so I'm trying to offer
solutions that work right now.</p>
<p>Let me know what you think.</p>
<p>Cheers!</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/338102002014-07-17T14:32:09Z2014-07-17T14:32:09Zcreating a discussion in the name of a user<div><p>Hi Julien,</p>
<p>Thanks for the answer. My thoughts:</p>
<ul>
<li>One simple way to do this is to simply open an
incognito/private window (every browser has this nowadays) and fill
the "new discussion" form<br>
as the user. Even if the user already exists in the system, you can
still<br>
"claim" the discussion afterwards.</li>
</ul>
<p>ð I never thought about this… in our case only logged
in user can post new<br>
discussions…. so it is not applicable, I think.</p>
<ul>
<li>Another option is to use a form which then uses the API to post
the discussion to Tender.</li>
</ul>
<p>ð This could be useful… I think we will try it.</p>
<ul>
<li>Finally, when posting the discussion as a staff and adding the
user as a watcher, you can also click "move to pending" after
creating the<br>
discussion.</li>
</ul>
<p>ð Yes. That’s the way we currently proceed, but
sometimes we forget some of<br>
the steps…</p>
<p>Christophe</p>
<p>From: Julien<br>
[mailto:<a href=
"mailto:tender+d5325ee253ccb39d0fd272745e530e98bef8b78b8@tenderapp.com">tender+d5325ee253ccb39d0fd272745e530e98bef8b78b8@tenderapp.com</a>]
Sent: Thursday, July 17, 2014 3:57 PM<br>
To: <a href="mailto:mertz@intuilab.com">mertz@intuilab.com</a><br>
Subject: Re: creating a discussion in the name of a user
[Suggestions<br>
#37298]</p></div>Christophe tag:help.tenderapp.com,2008-11-12:Comment/338102002014-07-17T14:44:14Z2014-07-17T14:44:14Zcreating a discussion in the name of a user<div><blockquote>
<p>I never thought about this… in our case only logged in
user can post new discussions…. so it is not applicable, I
think.</p>
</blockquote>
<p>Right. Your site is in private mode so this is not an
option.</p>
<blockquote>
<p>This could be useful… I think we will try it.</p>
</blockquote>
<p>It should be fairly straightforward: collect user name, email,
title and body, and then just post it to Tender a <a href=
"http://help.tenderapp.com/kb/api/discussions#creating-a-discussion">
support staff API key</a>:</p>
<pre>
<code>Support users can also send author_email and author_name to open a discussion on behalf of that user (this is probably the most common use case).</code>
</pre>
<p>You should also use <code>trusted: true</code> to bypass spam
check.</p>
<blockquote>
<ul>
<li>Finally, when posting the discussion as a staff and adding the
user as a watcher, you can also click "move to pending" after
creating the discussion.</li>
</ul>
<p>Yes. That’s the way we currently proceed, but sometimes we
forget some of the steps…</p>
</blockquote>
<p>Understood.</p>
<p>The form seems to be the way to go. Let me know if you need any
assistance with it.</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/338102002014-07-29T17:11:28Z2014-07-29T17:11:28Zcreating a discussion in the name of a user<div><p>Hey Christophe,</p>
<p>Just checking up on this to see if you needed any help.</p>
<p>thanks!</p></div>Julientag:help.tenderapp.com,2008-11-12:Comment/338102002014-08-04T13:41:39Z2014-08-04T14:07:37Zcreating a discussion in the name of a user<div><p>Hi Julien,</p>
<p>In fact, even if it is possible to create a dedicated form
in-house for dealing such case, I estimated it too complicated for
my users; They will<br>
only need this from time to time, and they will always forget about
it / where to find the form.</p>
<p>I really think it would be an interesting feature that you could
propose to your customer… ;-)</p>
<p>Christophe</p></div>Christophe tag:help.tenderapp.com,2008-11-12:Comment/338102002014-08-04T14:09:07Z2014-08-04T14:09:07Zcreating a discussion in the name of a user<div><p>Hi Christophe,</p>
<p>Thanks for the update. As I mentioned earlier, we don't really
have bandwidth for this right now, but we'll keep it in mind for
the future.</p>
<p>Cheers!</p></div>Julien