Roll back KB Articles

crazyskeggy's Avatar


06 Nov, 2014 09:10 PM

Recently, we wanted to roll back a knowledge base article to an older version, but had to manually delete the green bits from the "show changes" preview and copy & paste the red bits into the article.

If we had to roll back many versions, it would take a long time, if we wanted to keep the same Markdown formatting.

What I suggest is that you add a third link to the revisions page in the dashboard: revert changes

This would create a new version that uses the saved content for that version.

Surely this is an obvious use-case for this feature, and I'm surprised it wasn't already there.

  1. Support Staff 1 Posted by Courtenay on 06 Nov, 2014 09:12 PM

    Courtenay's Avatar

    If you view the individual revision ('preview'), there's a link in the header that says "restore this version"

  2. 2 Posted by crazyskeggy on 06 Nov, 2014 09:43 PM

    crazyskeggy's Avatar

    Not on my page there isn't. In the admin functions box there is just
    "Latest version".

  3. 3 Posted by Nicole on 06 Nov, 2014 10:52 PM

    Nicole's Avatar

    Kieran -

    What KB was this? You should be able to go to the article versions page and restore for any of the versions available.

    Let us know.


  4. Support Staff 4 Posted by Courtenay on 07 Nov, 2014 12:35 AM

    Courtenay's Avatar

    You need to be viewing the list of revisions, (see attached) - click preview on the version you'd like to restore. If it says "latest version" then you are in fact viewing the latest version. Try previewing an older one.

  5. Nicole closed this discussion on 14 Nov, 2014 03:26 PM.

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