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Internal comments, command

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Ole-Morten

17 Mar, 2010 03:15 PM

We'd like to have the option to use internal comments trough email not only trough your GUI, i.e write # Internal in the email body and thus prevent the comment to be shown to the customer.

1. Support Staff 1 Posted by Courtenay on 17 Mar, 2010 04:01 PM

   

   We don't allow this because it's too easy to mis-spell and
   accidentally show your reply to the customer.

   #intenral

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2. Support Staff 2 Posted by Courtenay on 17 Mar, 2010 04:17 PM

   

   I'm considering sneaking it in as an undocumented feature, and if your
   staff spell it wrong, that's their problem.

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3. 3 Posted by Ole-Morten Dale on 23 Mar, 2010 12:34 PM

   

   Hi again, given that we make an outlook plugin with a "internal" button, could one then have a longer hash, one longer than what one would attempt to type, so they would use the button instead of attempting to type it at all.. could that be a possibility?

   Med vennlig hilsen/Best regards
    
   Ole-Morten Dale
   Technical Specialist
   IntelliSearch AS
   Gjerdrums vei 12
   N-0484 Oslo
   Mobil/direct +47 41458207
   www.intellisearch.com

   -----Original Message-----
   From: Courtenay [mailto:[email blocked]]
   Sent: 17. mars 2010 17:18
   To: Ole-Morten Dale
   Subject: Re: Internal comments, command [Suggestions]

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4. Will closed this discussion on 08 Jun, 2010 03:17 AM.