Personalized support staff accounts
We're making an effort at Wildbit to personalize our support a bit more. When people receiving support from us, I want them to know who they are talking to. For instance, if we have a design related issue we don't have a regular support person answer it, we have a designer answer it. In most cases, the customer would never know because all they see is the person's gravatar and name. So here are my suggestions:
- Allow signatures for each support member
- Possibly show the user's role / title in the thread
The personal association with the company you need support from can go a long way. We're going to try some similar things with Olark chat. Over time, customers get to know the team and build a relationship with our staff. At least that is the goal.
Chris
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Support Staff 1 Posted by Courtenay on 14 May, 2010 03:31 AM
Totally good ideas.
Thanks for the suggestions. Signatures is on the list, and I like the idea
of beefing up supporter personality a bit.
Courtenay
Will closed this discussion on 18 Aug, 2010 10:15 PM.