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Two suggestions

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Steve Juth

26 Aug, 2010 03:32 PM

Hi Guys,

I'm still lovin' Tender! Keep up the great work.

I have two suggestions, but I understand if you can't implement them since you probably get many requests. Here goes:

1. Auto-refresh - I would like to see both of my Tender accounts automatically refresh the numbers for Inbox and Open Issues. This way I could leave Tender open in my browser and peek in from time to time. And giving the user a way to set the refresh rate (e.g., every ten minutes) would be great.

2. Predefined Replies - I used to use Kayako (not nearly as good as Tender) and they provided a way to set some predefined replies. I often type the same text for subscription cancellations and the like, so having these would speed up my workflow.

Thanks for your consideration.

Steve

1. Support Staff 1 Posted by Courtenay on 26 Aug, 2010 04:29 PM

   

   Hey Steve,

   Thanks for the suggestions. Both of these are on the horizon :)

   Courtenay

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2. 2 Posted by Stephen Juth on 26 Aug, 2010 05:36 PM

   

   Awesome! BTW, do you guys develop in Ruby on Rails? If yes, would you
   have any good book or tutorial recommendations?

   Thanks,
   Steve

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3. 3 Posted by Will on 30 Aug, 2010 06:50 PM

   

   We are a Ruby on Rails shop.

   With Rails 3 JUST released, the level of book selection is pretty slim for Rails stuff. http://railstutorial.org/chapters/beginning is a good beginners starting ground and is kept very up-to-date. There will be a lot of books coming out in the next few months though.

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4. 4 Posted by Stephen Juth on 30 Aug, 2010 07:23 PM

   

   Thanks a lot, Will. Much appreciated.

   Steve

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5. Will closed this discussion on 30 Aug, 2010 07:34 PM.