Want easy way to add Support Staff members to a Discussion
Hi,
I am a happy tenderapp user ( http://support.ideascale.com ) ... who has one really big pain point:
When I've been assigned a discussion to work on via a Queue & I realize that other Support Staff members should be watching/notified of the discussion - there is no easy way at all to add those members without typing or pasting their full email address.
If I am part of the Support Staff it would be extremely handy to see a list of other Support Staff in the "X person watching" > "Others" > Notify block on the upper-right of the discussion screen (see screenshot). I'd like a fast way to notify other support staff of an issue.
I'm guessing since whoever will read this support ticket is "eating your own dogfood" you'll know what I mean.
Any chance you could add this feature?
Thanks,
Jeremy Przasnyski
200_user_license_limit___Questions___Discussion_Area_-_IdeaScale_Support.png
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1 Posted by jeremy.prz on 22 Sep, 2010 07:28 PM
BTW - Assigning to a Support Staff member via a custom Queue doesn't make sense since the item is already assigned to me. What I want to do is just add the other support staff members as people 'watching' the discussion so they can participate in resolving the issue, etc.
Support Staff 2 Posted by Courtenay on 23 Sep, 2010 12:14 AM
Hey Jeremy, thanks for the suggestion. We also want to make adding
watchers send a summary of the discussion to which they're being
added.
Nicole closed this discussion on 21 Dec, 2010 05:56 PM.