I think it's awfully confusing that the numbers represented on the left side queues don't actually represent the number of tickets inside the queue. At a glance, it makes the queue owner think there are less tickets to work with than they actually have. Can you share the reasoning behind the queue numbers?
Thanks@
#1 Posted by Will on 08 Dec, 2010 06:57 PM
The fact that the numbers changed confused a lot of people, because they represented the sort filters, which was toggled a lot while using Tender. The counter is now set to all pending discussions in that queue.
#2 Posted by rachel on 08 Dec, 2010 07:02 PM
I think this alternative is just as confusing - queues and states are two different things - the queue list should represent the number of tickets in that queue, not the number of tickets in a certain state in a queue. If I wanted this number, I would simply create a queue that was something like "Rachel's Pending tickets".
Another support ticket here (https://help.tenderapp.com/discussions/problems/2658-problems-with-...) indicated that this was up for examination, and a ticket was filed for fixing this. Has that changed?
#3 Posted by Will on 08 Dec, 2010 07:36 PM
It doesn't show the closed count. It shows all Open discussions in the queue. We've made adjustments that are about to be rolled out that will display all open + ticketed (if you are using Lighthouse integration).
Displaying closed in the queue counter in the sidebar as an option is what was throwing users off the most.
#4 Posted by Rachel on 08 Dec, 2010 07:38 PM
Hi Will,
Open + ticketed is what I'm looking for. Thanks.
Will closed this discussion on 08 Dec, 2010 08:08 PM.