Posting articles to multiple sections
I see this has been brought up before: you can assign an article to only one section. Our organization would definitely benefit. Are you considering implementing such feature?
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1 Posted by Will on 01 Feb, 2011 11:52 PM
Hey Michael. We haven't really considered it yet. Allowing for redundant information, especially with auto-suggestions in Tender could complicate things from a users perspective. We'd have to make a few adjustments to even begin to make it possible. As it stands right now it's not something we've worked on.
I'd appreciate some details on your use-case, how you want to handle articles in your knowledge base area, so we can understand better.
Thanks.
2 Posted by Michael on 02 Feb, 2011 01:06 AM
Hi Will,
Ah yes - I cab see how multiple auto-suggestions would arise.
As for our use-case, we offer continuing education programs and courses
(assessing Tender for now) and for questions about, say, "library access",
we find that the answer would belong under multiple categories: "for
prospective students" and "for existing students" in this case.
On Tue, Feb 1, 2011 at 4:52 PM, Will <
[email blocked]<tender%[email blocked]>
> wrote:
3 Posted by Justin on 24 Feb, 2011 11:52 PM
+1
We use separate categories for each of our products. There are certain KB articles that apply to all 3 of our products.
Currently we are creating redundant articles so that each category contains the relevant info. Being able to assign an article to multiple categories would be ideal.
Will closed this discussion on 17 Mar, 2011 11:01 PM.