Mark discussions between users as unimportant
Hi Guys!
I was wondering if you've ever thought about including a feature which marks conversations that users are having as unimportant, or "doesn't concern us" or something. A lot of times people naturally start using the tender a little more like a forum, so it seems like it would be nice to have a way to remove these kinds of conversations from the pending queue.
Thanks!
eliza
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1 Posted by Amanda on 02 Mar, 2011 06:04 PM
Eliza,
You can try using the acknowledge update button within the discussion. This takes it off the pending queue until the next reply, but leaves the discussion open. I don't think we'll ever offer a 'ignore in perpetuity' option because of the chance the conversation moves back to a point where a customer is again asking a support staff member a direct question.
Amanda closed this discussion on 04 Mar, 2011 08:45 PM.