tag:help.tenderapp.com,2008-11-12:/discussions/suggestions/608-business-hours-setting-to-better-measure-response-timeTender: Discussion 2012-07-06T19:19:25Ztag:help.tenderapp.com,2008-11-12:Comment/68486642011-04-26T17:04:45Z2011-04-26T17:05:14ZBusiness Hours Setting to Better Measure Response Time<div><p>Hi Kris,</p>
<p>We have a vast list of ideas we wish to implement in the
frontend for reporting (such as specifying business hours,
arbitrary date ranges, etc. With the small team we have, though, it
is difficult to have any idea when we can get to all of the things
we want to add...</p>
<p>That said, though, you can create a simple Excel spreadsheet
that would actually meet your needs based on the CSV file.</p>
<p><a href=
"https://help.tenderapp.com/kb/reports/the-csv-export">https://help.tenderapp.com/kb/reports/the-csv-export</a><br>
<a href=
"https://help.tenderapp.com/kb/reports/advanced-csv-use">https://help.tenderapp.com/kb/reports/advanced-csv-use</a></p>
<p>The second article I listed is a sample spreadsheet of
calculations you can make based on the CSV export. There's a very
large amount of things you can do with the available data --
including specifying response and resolution times for a delta of
business hours between opening and response.</p>
<p>Excel is a powerful analysis tool that can do nearly anything
imaginable with the data in our CSV exports (and I use Excel
frequently for all of our business data as well as Tender
analysis). As we expand our frontend reporting tools, we hope to
bring more of these capabilities into the main reports page.</p>
<p>Thanks!<br>
Tim</p></div>Tim