Hi Guys,
Just wanted to take a minute to say a nice word about your system. We've been using it for a few months now and it's been unbelievably helpful to us.
We get about 20 support issues/day... sometimes more. Before it was all via email and it was a straight up mess...
With tender, we're popping in for a few minutes/day and blasting out all support... Everything's organized. Our customers praise our response times...
I even took a real darn vacation last week, ignoring all email only hitting up tender to knock out serious issues.
Anyone looking in deciding whether or not to give this a try... do it. It does what it says and more...
#1 Posted by Will on 16 Oct, 2010 08:11 PM
Thank you for the kind words Ryan!
#2 Posted by Jeff on 06 Dec, 2010 06:21 AM
I just wished they had a cheaper plan...and had a community/forum type feature. It would be killer IMO.
#3 Posted by Will on 06 Dec, 2010 06:40 AM
Hey Jeff. Everyone hopes for cheaper, but the fact of the matter is we provide a very important service that is worth a lot more than a monthly free that is a huge chunk less than other customer support options in our calibre. It's expensive to host, manage, and constant work on. Naturally we do everything we can to keep Tender as affordable as possible, but we also have to mark ourselves at what we believe our best value is at in order to continue to grow.
We default with a simple forum UI, https://help.tenderapp.com/discussions and we are working on stronger community features.
Amanda closed this discussion on 22 Dec, 2010 09:14 PM.