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"...here to listen to your issues."

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Rob

Aug 05, 2011 @ 03:26 AM

Hi team,

I would like to suggest to make it possible to change the text above the Support User avatar list to something a little more on brand for us.

It would be great if we could specify our own text there rather than "... here to listen to your issues." - In British English, and Australian vernacular it sounds reallllllllly condescending. It's a localisation thing.

Thanks
Rob

1. Support Staff 1 Posted by Courtenay on Aug 05, 2011 @ 04:39 PM

   

   Hah, it's a little condescending in American too. What were you thinking?

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2. 2 Posted by Rob on Aug 07, 2011 @ 10:52 PM

   

   :-) I was thinking something like "Just some of our friendly support team.." kind of tone, rather than focussing on "You've got issues" lol

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3. 3 Posted by Hobson on Sep 29, 2011 @ 11:22 PM

   

   Rob,

   Just to let you know, we've changed the copy to "Our team is here to help". Thanks for bringing this up, we agree that the tone of the original copy was condescending. I hope that's closer to the sort of thing you had in mind.

   Regards,

   -hobson

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4. Hobson closed this discussion on Sep 29, 2011 @ 11:22 PM.

5. Rob re-opened this discussion on Sep 29, 2011 @ 11:28 PM

6. 4 Posted by Rob on Sep 29, 2011 @ 11:28 PM

   

   That's great, thanks.

   Rob

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7. Tim closed this discussion on Sep 29, 2011 @ 11:30 PM.