tag:help.tenderapp.com,2008-11-12:/discussions/suggestions/666-internal-messagingTender: Discussion 2011-09-30T20:59:58Ztag:help.tenderapp.com,2008-11-12:Comment/100514232011-09-19T17:41:33Z2011-09-19T17:41:33Zinternal messaging<div><p>Nick,</p>
<p>Can you elaborate what you mean by "assigning internal
messages"?</p></div>Amandatag:help.tenderapp.com,2008-11-12:Comment/100514232011-09-21T21:13:20Z2011-09-21T21:13:20Zinternal messaging<div><p>we don't really find the queues so functional. we like to work
from 'pending' tickets. but occasionally we need to ask other
support staff questions on queues. rather than clog our our email
inboxes, we send each other 'private' messages like so</p>
<p>_nick</p>
<p>Which we can filter in gmail and create a tag called DMs, and
see any questions asked of us about a ticket. Seems to be the only
way to ask an internal message of someone with out always dropping
tickets in and out of queues. Would be helpful to have some way of
creating a private message, but 'attentioning' it to a support
staff member, so they can pick up the thread and reply.</p>
<p>N</p></div>Nicktag:help.tenderapp.com,2008-11-12:Comment/100514232011-09-22T00:10:53Z2011-09-22T00:10:53Zinternal messaging<div><p>Internally, for things that we use that are not appropriate to
using queues, we assign Lighthouse tickets for. As far as a more
explicit "assignment" functionality within Tender, we're exploring
ideas, but it's early days yet on specifying, let alone building,
that functionality. Suffice to say, this is something we're
thinking about.</p>
<p>Thanks!<br>
Tim</p></div>Timtag:help.tenderapp.com,2008-11-12:Comment/100514232011-09-22T23:27:22Z2011-09-22T23:27:22Zinternal messaging<div><p>Appreciated Tim. Lighthouse is more for ticketing bugs is it? Or
could it be used for our basic support needs?</p></div>Nicktag:help.tenderapp.com,2008-11-12:Comment/100514232011-09-22T23:36:59Z2011-09-22T23:36:59Zinternal messaging<div><p>Lighthouse is designed to be one of the simplest, most
straightforward issue tracking and ticketing systems. As such, you
<em>could</em> use it for support (by making a bunch of public
projects and allowing anyone to comment), but it's really not well
suited to that.</p>
<p>That's actually why we built Tender, partly so that there is a
division between support users and the person looking for support
(among a ton of other reasons), and when we assign specific work
tasks we assign them in Lighthouse. They're really quite the team
together.</p></div>Tim