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Is it possible for support staff to edit the email subscriptions for a discussion?

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Mike Tselikman

27 Oct, 2011 08:37 PM

We sometime get people responding with #ignore in the subject instead of the email body and also, people just asking to stop receiving updates.

To make it easier, it'd be nice if we can do that for them via the discussion's watchers button instead of asking them again to reply with #ignore or press the unsubscribe link in the email. A lot of people are not used to the #ignore or #unsubscribe features.

Thanks!

1. Support Staff 1 Posted by Courtenay on 27 Oct, 2011 08:39 PM

   

   Where it says "3 people watching" in the right sidebar, click that. Then click "remove". BAM!

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2. Support Staff 2 Posted by Courtenay on 27 Oct, 2011 08:40 PM

   

   Attached a sample screenshot.

   • Screen_shot_2011-10-27_at_1.40.02_PM.png 48.3 KB
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3. 3 Posted by Mike Tselikman on 27 Oct, 2011 08:41 PM

   

   Holy crap, I didn't even know that was a button.

   BAM! right, that's awesome. Thanks for the ultra quick response.

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4. Mike Tselikman closed this discussion on 27 Oct, 2011 08:41 PM.

5. Mike Tselikman re-opened this discussion on 27 Oct, 2011 08:42 PM

6. 4 Posted by Mike Tselikman on 27 Oct, 2011 08:42 PM

   

   I'd recommend adjusting the UI somewhat to make it clear.

   Thanks again.

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7. Amanda closed this discussion on 27 Oct, 2011 08:47 PM.