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Possible to add a custom form when a new discussion is opened as a default?

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Steve

30 Dec, 2011 05:29 PM

Despite having a knowledge base article "Found an issue - now what?" User rarely provide all the needed information.

So we thought it might be smart to add a default form (as seen here: http://support.gpgtools.org/kb/faq/found-an-issue). Would that be possible? If so, where can we set that up?

Thanks a lot for constantly improving Tender. It's really fun to use it and has helped us a lot with our support.

All the best,
steve

1. 1 Posted by Amanda on 30 Dec, 2011 06:35 PM

   

   Steve,

   This is a popular suggestion that we are definitely considering for future updates. I will add the ticket to this discussion so that we can update you if we make any changes. This wouldn't be until down the road as we are a very small and busy team!

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2. Amanda closed this discussion on 18 Jan, 2012 10:53 PM.

3. Steve re-opened this discussion on 29 Feb, 2012 03:54 PM

4. 2 Posted by Steve on 29 Feb, 2012 03:54 PM

   

   Hey Amanda, do you have a link to the ticket so I can subscribe to that in order to receive mails if status changes?

   This is much needed. We get so much feedback and troubleshooting would be so much faster, if we had the correct info right away. But people don't like to use the search function so we end up asking the identical questions over and over again...

   Since I'm no entp stuff, I assume I can't see the ticket you linked internally.

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5. 3 Posted by Steve on 29 Feb, 2012 03:59 PM

   

   How can I make this discussion public? No need for it to be private...

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6. 4 Posted by Amanda on 29 Feb, 2012 05:59 PM

   

   Steve,

   I've made the discussion public.

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7. Nicole closed this discussion on 29 Jun, 2012 06:14 PM.