Auto-Suggested Knowledge Base Articles when Searching
Hi there,
I'd love to see suggested knowledge base articles (suggested based on keywords or just the index) suggested as the queries are entered into the search box. Square's help page does this very effectively (https://help.squareup.com/(, as does Cloudflare (https://www.cloudflare.com/help).
Have you guys considered implementing this? This will definitely make the search more user friendly.
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1 Posted by Tim on 21 Mar, 2012 10:46 PM
Hi Mike,
Live results are extremely user friendly and can be a big boost to improve user experience on Tender sites.
Cloudflare uses custom javascript on their search bars. Tender doesn't currently have this feature, but we are very interested in adding this as soon as we can. I have created an internal ticket for us to discuss this at upcoming planning meetings.
Thanks,
Tim
2 Posted by MIke Elmgreen on 21 Mar, 2012 10:50 PM
Sounds good Tim. After you have the discussion, can you give me an idea of timeline?
Cheers,
Mike
3 Posted by Tim on 21 Mar, 2012 11:02 PM
We're very cautious about making specific timeline estimates -- we've had things that look like they can be done quickly which turn into much more weird complex problems, which only results in angry users. That being said, we have a couple iterations of work already scheduled, so even if we were to put it next in the plan after current tasks, we wouldn't be able to get to this within the next few weeks. Most likely (please don't hate me if we don't meet this!) we would likely be able to get to this in the 2-3 months.
Thanks!
Tim
4 Posted by Mike Elmgreen on 12 Jun, 2012 06:40 PM
Hey Tim,
Any progress on this?
Cheers,
Mike
5 Posted by Tim on 12 Jun, 2012 06:46 PM
Hi Mike,
Live updating of search forms isn't scheduled yet. We've got several UI and workflow improvements in the pipeline that we hope to ship really soon, though. We'll update the blog when the new stuff gets deployed.
Thanks,
Tim
Nicole closed this discussion on 29 Jun, 2012 06:15 PM.