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Re-assign support staff withOUT un-assigning first

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Galen

20 Aug, 2012 09:27 PM

I like the new functionality where there is a maximum of one assigned support person. It would be even better if you could simply re-assign a support person without the extra step of un-assigning the existing one first.

1. 1 Posted by Tim on 20 Aug, 2012 09:47 PM

   

   Hi Galen,

   Thanks for the suggestion. The current system doesn't confuse users into thinking they assigned discussions to more than one person by requiring an un-assign step before assigning to someone else. I can see how we could save a couple clicks, though, by allowing a change.

   We'll keep an eye on how users are interacting with this new feature, and if we feel we can skip the un-assign step without causing much trouble, we'll very likely make a change.

   Thanks!
   Tim

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2. Julien closed this discussion on 28 Aug, 2012 12:39 AM.