Discussion Forums
Currently Tender assumes that every new post is related to an Issue. What I'd like to do however, is to unify our various channels of support under the Tender roof.
Currently we provide email support and forums. Obviously tender is excellent for replacing the Email part but the forums aren't easily replaced because of the one-issue-per-posting assumption.
What i'd like to do is to create new Categories like "Shopify API Discussion" and "HTML & Design" where customers can talk amongst each other and retire our old forum system. Those Categories would not count new posts as open issues because they mainly consist of customer to customer discussion.
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1 Posted by rick on 13 Jan, 2009 07:32 PM
As you can see, we're using Tender as our forums, so we're feeling the pain first hand. This is a lingering issue, though it's taken back seat while we get the core support functions working properly.
However, I kind of like being forced to keep an eye on the forums.
2 Posted by tobi on 13 Jan, 2009 07:56 PM
Definitely true that its good to be forced (or encuraged?) to look at the full forums. This could be productized in some other way. For example, show number of recent threads without staff involvement. When clicked it shows you a list.