Allow preference for making INTERNAL the default
We encounter a number of instances where staff accidentally send an internal reply to the client.
It would be really great if admins could have the option of system-wide setting internal to true by default.
So, then, you would UNtick the "Only show this comment to our staff" checkbox and, in emails, you'd use something like #public.
Teambox do this where you need to prefix replies with three !'s (!!!) to make it public. Kinda ugly but I guess it avoids mistakes.
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Courtenay on 22 Aug, 2012 01:28 AM
We initially didn't allow internal replies via email because of a similar issue. Anyway, while I'm not going to add this checkbox, here's a way of doing it:
You can provide custom javascript as part of the 'custom branding' feature so if you wanted to do that you'd add something like
if ($('comment_internal')) { $('comment_internal').click();brandi closed this discussion on 29 Aug, 2012 04:54 PM.