Support searching for anon users by email, and/or discussions by email substring
Use case and a nice-to-have idea. When I get a support question
from a@b.com
, particularly in email (so they're an
anonymous user), I'll often search for b.com
or
b
to look for related tickets. Right now:
b.com
won't match the anonymous user (though it will match the discussion), even though there's an URL for their anonymous profile/discussion listb
won't match either the user or the discussion, though I didn't know that until I started investigating for this ticket. I could be the only one who assumes that searches are matching on substring, though.
So if they're practical, the nice-to-have(s):
- match anonymous user email addresses on substring (so
b
brings up this guy) - match discussions (or at least emails) on substring (so
b
brings up this thread)
All of this depends on me not being the only person doing searches like this. If I am, nevermind :) Thanks,
Troy
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Troy closed this discussion on 11 Sep, 2012 03:01 AM.