Knowledge Base / Getting Organized

6 articles in the Getting Organized section in our Knowledge Base.

• Using Echo Templates to re-use common replies

  First published August 13, 2012. Updated: October 16, 2014

• Creating advanced discussion filters using Extras hash

  First published December 06, 2011. Updated: October 20, 2014

• Using queues to organize your support

  First published February 08, 2013. Updated: June 10, 2018

• Using keyboard shortcuts in discussions

  First published January 29, 2014. Updated: October 17, 2014

• Automatically processing stale discussions with Activity Filters

  First published November 05, 2012. Updated: October 16, 2014

• User Class-Important & Beta

  First published February 11, 2013. Updated: October 17, 2014