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16 Jun, 2021 11:29 PM


We are experiencing issues today with not receiving emails sent to our support email at [email blocked]. Please advise.

  1. 1 Posted by oliviacruz0928 on 17 Jun, 2021 03:15 PM

    oliviacruz0928's Avatar


    This issue persists. What is the eta for a resolution?

  2. Support Staff 2 Posted by brandi on 17 Jun, 2021 09:23 PM

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    We're having a look, be right back.

  3. Support Staff 3 Posted by brandi on 17 Jun, 2021 09:36 PM

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    We just discovered there was a problem with an internal service which was just fixed. You should start to see the emails come through today and into tomorrow.

    We sincerely apologize for the inconvenience and thank you for your patience.


  4. 4 Posted by oliviacruz0928 on 17 Jun, 2021 10:05 PM

    oliviacruz0928's Avatar

    Hi Brandi,

    Thank you for following up and fixing the problem. The email request from
    previous and new requests are coming through now.

  5. Support Staff 5 Posted by brandi on 17 Jun, 2021 10:05 PM

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    Thanks for letting us know - glad to hear.

  6. brandi closed this discussion on 17 Jun, 2021 10:05 PM.

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