Each Tender site has one owner: the only person who can see the Plans & Billing page, change the plan, and pass ownership on. When the person who set up your site is leaving, have them hand over ownership before they go.
Handing over ownership
The current owner:
- In the dashboard, opens Account & Settings and chooses Settings.
- Under Tender Information, picks the new owner in Site Owner. Only members of your support staff are listed, so make the new owner a supporter first if they aren't one.
- Clicks Save your changes.
The change is immediate, and only the new owner can change it back.
If the owner has already left
If the old owner can't hand over:
- Have your IT team restore the old owner's email address (mary@yourcompany.com, say), or have their mail forwarded to someone who's staying.
- On your Tender site's login page, click Forgot your password? and enter that address.
- Use the link in the email to set a new password, and log in as the old owner.
- Then either hand over ownership as above, or change that account's email address to a shared one your team keeps (support@yourcompany.com, say), under Account settings.
This is why we suggest setting up Tender with a shared address that doesn't belong to one person.
If you can't get into the old owner's mailbox, write to support@tenderapp.com. We need reasonable proof that you control the site's company and email domain before we change an owner: an email or a phone call alone isn't enough.