Read Setting up email first: it explains where to find your category's forwarding address.
Almost every email service can forward mail to another address. What you need is a rule that sends every email arriving at your support address (such as support@yourcompany.com) to the forwarding address Tender shows for that category, something like tender+c1a2b3c4d5@tenderapp.com.
Where to find that setting depends on your service:
- Gmail and Google Workspace: see Setting up forwarding in Gmail.
- A mailbox you manage yourself (cPanel, Fastmail, your own server, and so on): look for "forwarding", "redirect" or "alias" in your mail settings, and add the Tender address as the destination.
- A company mail system (Microsoft 365, Exchange and others): your IT team can add the Tender address as a forward on the mailbox, or as a member of the distribution list. Some systems block forwarding to outside addresses until an administrator allows it.
Forward the messages unchanged. Tender needs the original sender and subject to know who wrote to you.
If your provider refuses the + sign
Some mail systems don't accept an address with a + in it. Replace the + with a dot: tender+c1a2b3c4d5@tenderapp.com becomes tender.c1a2b3c4d5@tenderapp.com. Tender treats both the same way.
Check that it works
Send an email to your support address from a personal address that isn't one of your support staff's, and check that it shows up in Tender. Setting up email explains why the sender matters. If nothing arrives, see Troubleshooting & Heartbeats.
Stuck? Start a discussion and tell us which mail service you use; we're happy to help.