Email attachments
Hi,
I have noticed in the past week, when someone sends a email reply with a file attachment, the attached file is an invalid file format. Just wondering if this is an issue with tenderapp?
John
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Support Staff 1 Posted by brandi on 31 Mar, 2022 02:59 PM
Hi John,
Could you please link to a discussion with this case?
Thanks!
Brandi
2 Posted by John W on 31 Mar, 2022 03:24 PM
Here is a one
http://help.sparkbooth.com/discussions/questions/100159-support-request#comment_52886942
The image attached to that post is cannot be opened
Support Staff 3 Posted by Courtenay on 01 Apr, 2022 05:15 AM
Hi, yes, we're seeing a few of these. It's related to inbound email attachments, which are being flagged as invalid binaries instead of the correct MIME type. Working on it!
4 Posted by John W on 01 Apr, 2022 12:49 PM
thanks for letting me know
5 Posted by John W on 15 Apr, 2022 01:04 PM
Here is another one
http://help.sparkbooth.com/discussions/questions/100339-problme-aperu
6 Posted by John W on 15 Apr, 2022 01:09 PM
And here
http://help.sparkbooth.com/discussions/questions/100324-problema-ta...
7 Posted by John W on 15 Apr, 2022 01:22 PM
Also note that the issue seems to happen for non-English languages like Spanish or French. I am not seeing the issue anymore if the emails are in English
Support Staff 8 Posted by brandi on 21 Apr, 2022 11:09 AM
Very helpful - thank you!
9 Posted by John W on 21 Apr, 2022 02:21 PM
Here is another example, this reply came from the person in French
http://help.sparkbooth.com/discussions/questions/100377-activation#comment_53933032
Support Staff 10 Posted by Courtenay on 22 Apr, 2022 12:25 AM
Thanks, we're still looking into it. This is a system with a lot of moving parts..!
11 Posted by John W on 11 Aug, 2022 02:40 PM
Looks like this issue is still happening. here is another recent example
http://help.sparkbooth.com/discussions/questions/101763-6x2-layout-...