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Email attachments

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John W

31 Mar, 2022 01:33 PM

Hi,

I have noticed in the past week, when someone sends a email reply with a file attachment, the attached file is an invalid file format. Just wondering if this is an issue with tenderapp?

John

1. Support Staff 1 Posted by brandi on 31 Mar, 2022 02:59 PM

   

   Hi John,

   Could you please link to a discussion with this case?

   Thanks!
   Brandi

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2. 2 Posted by John W on 31 Mar, 2022 03:24 PM

   

   Here is a one
   http://help.sparkbooth.com/discussions/questions/100159-support-request#comment_52886942
   The image attached to that post is cannot be opened

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3. Support Staff 3 Posted by Courtenay on 01 Apr, 2022 05:15 AM

   

   Hi, yes, we're seeing a few of these. It's related to inbound email attachments, which are being flagged as invalid binaries instead of the correct MIME type. Working on it!

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4. 4 Posted by John W on 01 Apr, 2022 12:49 PM

   

   thanks for letting me know

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5. 5 Posted by John W on 15 Apr, 2022 01:04 PM

   

   Here is another one
   http://help.sparkbooth.com/discussions/questions/100339-problme-aperu

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6. 6 Posted by John W on 15 Apr, 2022 01:09 PM

   

   And here
   http://help.sparkbooth.com/discussions/questions/100324-problema-ta...

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7. 7 Posted by John W on 15 Apr, 2022 01:22 PM

   

   Also note that the issue seems to happen for non-English languages like Spanish or French. I am not seeing the issue anymore if the emails are in English

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8. Support Staff 8 Posted by brandi on 21 Apr, 2022 11:09 AM

   

   Very helpful - thank you!

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9. 9 Posted by John W on 21 Apr, 2022 02:21 PM

   

   Here is another example, this reply came from the person in French
   http://help.sparkbooth.com/discussions/questions/100377-activation#comment_53933032

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10. Support Staff 10 Posted by Courtenay on 22 Apr, 2022 12:25 AM

    

    Thanks, we're still looking into it. This is a system with a lot of moving parts..!

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