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Knowledge Base

Guides and answers to common questions.

Try a few keywords (formatting, account, email) or a question.

  • Getting Started

    • Using Tender as a community forum
    • Using Tender as a knowledge base
    • Importing to Tender - General
    • How do I invite/add users to my Tender site?
    • How do I invite/add support staff to my Tender?

    View all 18 articles in Getting Started

  • Getting Organized

    • Using Echo Templates to re-use common replies
    • Creating advanced discussion filters using Extras hash
    • Using queues to organize your support
    • Using keyboard shortcuts in discussions
    • Automatically processing stale discussions with Activity Filters

    View all 6 articles in Getting Organized

  • Email Integration

    • Setting up email
    • Setting up forwarding in Gmail
    • Setting up forwarding in Google Apps
    • Setting up forwarding (generic)
    • Setting up your site autoresponders

    View all 11 articles in Email Integration

  • Customizing your Tender site

    • Adding custom JavaScript
    • Styling your install with custom CSS
    • Custom CSS Restrictions
    • Adding and Customizing the Tender Widget
    • Using a custom domain with Tender

    View all 12 articles in Customizing your Tender site

  • Companies

    • What are Companies?
    • Creating a company
    • Adding members to a company

    View all 3 articles in Companies

  • Reports

    • Introduction to Reports
    • The CSV export
    • Advanced CSV use
    • How are response times calculated?

    View all 4 articles in Reports

  • Privacy

    • "Locking down your Tender: privacy and closed sites"
    • Discussion privacy and tokens

    View all 2 articles in Privacy

  • Webhooks

    • Campfire
    • App Notifications
    • Prowl

    View all 3 articles in Webhooks

  • Third-party Integrations

    • How do I integrate my Tender with GitHub?
    • How do I integrate my Tender with Lighthouse?
    • How do I integrate my Tender with Slack?

    View all 3 articles in Third-party Integrations

  • API

    • Introduction
    • Authentication
    • Sites
    • Users
    • Categories

    View all 13 articles in API

  • Troubleshooting your Tender site

    • My discussions aren't showing up in the "inbox"
    • Discussion Delays
    • Spam
    • Unclaimed Profiles
    • Fixing Multipasses Without Unique IDs

    View all 7 articles in Troubleshooting your Tender site

  • Billing

    • How do I update my billing information?
    • How do I upgrade/downgrade my account?
    • How do I pay annually?
    • Using Tender with Lighthouse?
    • Have multiple Tender accounts?

    View all 8 articles in Billing

Recent articles

  • Sites
  • Users
  • Webhooks
  • Authentication
  • How do I assign discussions to Support Staff?

Recent Discussions

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  • SSL Issue with our TenderApp 08 Oct, 2026 11:38 PM
  • Users are unable to search discussions-in-public-forum-when-logged-in 02 Oct, 2026 02:45 PM
  • Users are unable-to-search-discussions-in-public-forum-when-logged-in 01 Oct, 2026 03:03 PM
  • Internal Server error 11 Aug, 2026 11:04 AM

Recent Articles

  • Sites
  • Users
  • Webhooks
  • Authentication
  • How do I assign discussions to Support Staff?

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