Using keyboard shortcuts in discussions
Updated 10 Oct, 2026 12:46 AM
in Getting Organized
On a discussion's page you can reply, mark a reply internal and use echo templates without the mouse. Press ? on any discussion to see the shortcuts that work for you.
Single-letter shortcuts work when you're not typing in a field; press Esc first to leave the reply box. Shortcuts with Ctrl also work while you type. On a Mac, use ⌘ Cmd instead of Ctrl.
Anywhere on the page
| Key |
What it does |
| ? |
Show the list of shortcuts |
| Esc |
Leave the field you're typing in (and close the echo or Add KB list if it's open) |
| r |
Go to the reply box |
Writing a reply
| Key |
What it does |
| Ctrl + Enter |
Send the reply (Comment) |
| Ctrl + Shift + Enter |
Send the reply and close the discussion (Comment & Close), for staff |
| i or Ctrl + i |
Make the reply internal, so only staff see it, or public again (staff only) |
Echo templates (staff only)
| Key |
What it does |
| e or Ctrl + e |
Open or close the list of echo templates |
| Type a name |
Narrow the list |
| ↓ / ↑ |
Move through the list |
| Enter |
Put the selected template in the reply box |
Add KB (staff only)
When you attach a knowledge base article to a reply with Add KB:
| Key |
What it does |
| Type a title |
Find the article |
| ↓ / ↑ |
Move through the articles, then through the article's sections |
| Enter |
Choose the article, then link the whole article or the selected section |
| Esc |
Cancel without attaching anything |
