Sometimes a part of your site is only for some customers: a category for people testing your next release, or knowledge base articles about a feature that isn't out yet. Tender has two flags for this, Beta and Important. Flag the customers, then flag the categories and knowledge base sections that only they should see.
- A Beta category or section is seen only by customers flagged Beta.
- An Important category or section is seen only by customers flagged Important: your biggest accounts, say, or anyone who needs special handling.
Everyone else doesn't see those categories, sections, articles or discussions at all, in lists, in search or in the article suggestions while they write. Your support staff always see everything.
Turning it on
In your dashboard, open Account & Settings › Settings. In Site Settings, tick Enable Beta Users and click Save your changes. (It turns on both flags.)
Flagging customers
- Several at once: open Account & Settings › Users, tick the customers, and choose Beta Access or Important Customer from the Set Flags menu. Remove Beta and Remove Important take the flags away.
- One at a time: open the customer's page (click their name anywhere in the dashboard), click Edit this user, tick Beta access or Important customer, and click Save changes.
The Users page's sidebar then has Beta Users and Important Users lists.
If your customers log in through single sign-on, your site can set the flags for you: send "beta": true or "important": true (or false) in the Multipass token. See Share your own site's authentication with Tender.
Flagging categories
Open Discussions, click Manage Categories under Organize, and edit (or create) a category. Tick Beta ("Only show this category to Beta customers") or Important, and save. Discussions in that category are then only for those customers.
Flagging knowledge base sections
Open Knowledge Base, click Manage Sections, and edit (or create) a section. Under Advanced user access, tick Beta Access or Important, and save. The flag covers every article in the section.