Getting Organized

7 articles in this section

Using Echo Templates to re-use common replies

Published August 13, 2012 · Updated October 10, 2026
Creating advanced discussion filters using Extras hash

Published December 06, 2011 · Updated October 10, 2026
Using queues to organize your support

Published February 08, 2013 · Updated October 10, 2026
Using keyboard shortcuts in discussions

Published January 29, 2014 · Updated October 10, 2026
Automatically processing stale discussions with Activity Filters

Published November 05, 2012 · Updated October 10, 2026
User Class-Important & Beta

Published February 11, 2013 · Updated October 10, 2026
Knowledge base feedback and feedback discussions

Published October 11, 2026 · Updated October 11, 2026

Using Echo Templates to re-use common replies