You choose and change your plan on the Plans & Billing page. Only your site's owner can open it (you'll see it in the menu if that's you). If the owner has left, see Changing Account Owner. We can't change a plan for you: changes are made on this page.
Choosing a plan after your trial
New sites start with a 14-day free trial with every feature turned on.
- In the dashboard, open Account & Settings and choose Plans & Billing.
- Click Add your card (or "enter your credit card details") and fill in your card.
- Choose a plan under Choose a plan: the table shows each plan's price and what it includes.
- Set how many support staff you need. Every plan includes one; each extra one is added to your monthly total, which the Summary box shows as you go.
- Click Update your plan.
If you choose a plan during your trial, you're first charged when the trial ends.
Changing your plan
- Open Account & Settings › Plans & Billing.
- Select a different plan, or change the number of support staff.
- Click Update your plan.
If the new plan leaves out features you use, Tender lists them and asks you to confirm ("You will lose the following features"). Click Yes, update my plan to go ahead, or Never mind.
What happens to those features:
- Custom CSS and custom JavaScript stay saved, so they come back if you upgrade again.
- Single sign-on is turned off and its SSO API key is deleted; turning it on again makes a new key.
- Private site and beta users are turned off.
To pay with a different card when you change plans, click Use a different card under the button.
Paying yearly
If you'd rather pay once a year, write to billing@tenderapp.com.