Spam, Spam and more Spam

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tadman

21 Jan, 2017 07:22 AM

I'm not sure what's happened but lately I'm getting a lot of "support" spam for CAD services, fixing printers, and just now, some kind of obviously fraudulent thing about "Windows Mail Helpline Number Australia".

Normally the filters here seem to do their job, but they're completely ignoring these for some reason. Is there any way to get the filters made a little smarter? These messages are nothing like usual support mail.

  1. 1 Posted by tadman on 23 Jan, 2017 05:02 PM

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    Getting even more of these today. This is completely out of control.

  2. Support Staff 2 Posted by brandi on 24 Jan, 2017 11:40 PM

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    Hi Scott,

    Can you please provide some links to these discussions? How many is a lot?

    Thanks,
    Brandi

  3. 3 Posted by tadman on 07 Feb, 2017 06:58 AM

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    Today I got three more. This is getting absolutely ridiculous. I don't know what changed but where I used to get one every six or so months now I'm getting multiple messages per day.

    Your spam detection system is completely failing here.

    http://help.postageapp.com/discussions/suggestions/948-yahoo-websit...
    http://help.postageapp.com/discussions/support/3866-get-yahoo-custo...

    There's a bot obviously stuffing these in there. Ban that URL. This can't be hard.

  4. 4 Posted by tadman on 07 Feb, 2017 09:09 AM

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  5. Support Staff 5 Posted by Courtenay on 09 Feb, 2017 10:21 PM

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    wow! it's not even a bot - it's a person doing those manually. That's probably why you're getting 2 or 4 and not 40.

  6. Support Staff 6 Posted by Courtenay on 09 Feb, 2017 10:32 PM

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    I've added a few more keys to the spam checker - including some specific pattern matchers on those support numbers and on the support sites. hopefully this will cut it down a bit, but dang they actually have someone typing those manually each time.

  7. 7 Posted by tadman on 09 Feb, 2017 11:36 PM

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    Some people are really tenacious, I know, I'm having to fight battles like that myself.

    I've seen a sharp uptick in "scripted browser spam" in the last few years, where it's presumably a human with a lot of macros to help facilitate this. It's really hard to suppress without having better filters to trap certain behaviours.

    Thanks for looking into this. It's usually not a problem, your filters do the job, but this particular pattern has been getting through with irritating frequency.

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