Tender is a help desk for answering your customers. Questions arrive by email or through your support site, your team answers them from one dashboard, and a knowledge base answers the common ones before anyone has to ask.
What you get
- A support site at
yoursite.tenderapp.com(or your own domain) where customers start discussions, follow their own, and read your knowledge base. It works on phones as well as desktops. - Email in and out. Forward your support address to Tender and each email becomes a discussion; replies go out by email, and customers can answer them from their inbox. See Setting up email.
- A dashboard for your team. New and waiting discussions are listed under Pending. Sort them into queues, assign them to a teammate, add internal notes customers never see, and close them when they're done. See Using queues to organize your support.
- Public or private. Discussions can be public, so other customers find the answer too (see Using Tender as a community forum), or private between the customer and your team. A whole site can be private, for members only.
- A knowledge base. Write articles in sections; Tender suggests them to customers while they type a question, and you can add them to your replies. See Using Tender as a knowledge base.
- Your look. Your logo, colours and custom CSS, your own domain, and a dark mode. See Customizing your Tender site.
- Your tools. Link discussions to Lighthouse tickets or GitHub issues, use the API and webhooks, and connect an AI assistant to your site through MCP (Connecting an AI assistant).
- Reports on how many discussions come in and how fast your team answers. See Introduction to Reports.
Where to start
- Invite your team as support staff.
- Set up email so mail to your support address reaches Tender.
- Adjust your categories and queues.
- Choose which notifications you want by email.
- Write a few knowledge base articles for the questions you answer most.
Getting a Tender site
New Tender sites are set up by invitation. To ask for one, start a discussion or email support@tenderapp.com.