Queues are lists that your support staff use to organize discussions: by product area, by team, by type of problem, or anything else that suits you. A discussion can be in several queues at once, and customers never see them.
Create a queue
- In the dashboard, click Manage Queues under Organize in the left-hand sidebar.
- Click + Create a queue.
- Type the queue's name and click Create queue.
The new queue appears in the dashboard sidebar, and in the Add to Queue menu on every discussion.
Choose who is notified
Click a queue's name on the Manage Queues page to edit it. Under Notify support staff, tick everyone who should get an email when a discussion is added to the queue, then click Save your changes. The people you tick also start watching each discussion added to the queue, so they hear about its replies too.
Each supporter can also choose their own queues under Email notifications on their account settings page. See How to manage your Tender notifications.
Link a GitHub repository
If you've connected GitHub as a ticket tracker, the queue's form has a GitHub repository menu. When a supporter attaches a ticket to a discussion in this queue, that repository is offered first. See How do I integrate my Tender with GitHub?.
Remove a queue
On Manage Queues, point at a queue and click Remove. The discussions in it are not deleted; they just leave the queue.
To put discussions into queues, see How do I assign discussions to Support Staff?. For ideas on how to use them, see Using queues to organize your support.