Sections group your knowledge base articles by topic, such as "Getting Started" or "Billing". Your site's knowledge base page lists each section with its articles. You can have as many sections as you like, but sections can't contain other sections.
Create a section
- In the dashboard, click Knowledge Base.
- In the sidebar, under Sections, click Manage Sections.
- Click + Create a section (or Create your first section if you have none yet).
- Enter the Section name and click Create section.
The new section appears in the sidebar. To put articles in it, choose it under Section when you write or edit an article.
Order, rename or remove sections
On Manage Sections:
- Reorder: drag a section by the handle on its left. Your site lists sections in this order.
- Rename: click the section's name, then Edit section, change the name and click Save your changes. Its address changes with the name, and links to the old address still work.
- Remove: point at the section and click Remove. This deletes every article in the section too, so move the articles you want to keep to another section first.
Beta and Important sections
If your site uses Beta or Important users, the section form also has Advanced user access: tick Beta Access or Important to show the section and its articles only to those users (and your support staff). See User Class-Important & Beta.