Some problems only show up in your browser: a single sign-on loop, a page that never finishes loading, a login that bounces you back. To find out what went wrong, we may ask you for an HAR file. It's a recording of everything your browser sent and received while you reproduced the problem.
Before you start: an HAR file can hold secrets
An HAR file contains the pages you visited during the recording, what you typed into forms and, unless your browser removes them, your cookies. Treat it like a password:
- Record only the steps that show the problem, then stop.
- Send it to us in a private discussion (or by email), never in a public one.
- Log out of Tender afterwards if you're worried about the cookies it held.
Chrome and Edge
- Open the page where the problem starts.
- Open the developer tools: right-click anywhere on the page and choose Inspect, or press F12 (Cmd+Option+I on a Mac).
- Click the Network tab.
- Tick Preserve log, so the recording survives redirects (single sign-on goes through several).
- Check that recording is on: the round button at the top left of the Network panel is red. Click it if it's grey.
- Reproduce the problem: reload the page, log in, click what fails.
- Click the Export HAR button in the Network toolbar (a downward arrow) and save the file.
Recent versions of Chrome leave cookies and similar secrets out of the export. That's usually all we need; if we need them, we'll say so.
Firefox
- Open the page where the problem starts.
- Press F12 (Cmd+Option+I on a Mac) and click the Network tab.
- Click the gear icon at the right of the Network toolbar and tick Persist Logs.
- Reproduce the problem.
- Click the gear icon again and choose Save All As HAR.
Safari
- Turn on the developer tools once: Safari › Settings › Advanced, then tick Show features for web developers (or Show Develop menu in menu bar).
- Open the page, then Develop › Show Web Inspector, and click the Network tab.
- Tick Preserve Log.
- Reproduce the problem.
- Click Export in the Network toolbar and save the file.
Send it to us
Start a discussion, make it private, and attach the .har file. Tell us which steps you took during the recording and what you expected to happen.